Christina Poulton First Aid – Terms and Conditions and Privacy

Bookings and Payment
Bookings may be made by email to training@christinapoultonfirstaid.co.uk or via ProTrainings

Group bookings: Payment by BACS is due 30 days from date of invoice or prior to course start date, whichever is sooner. Your booking will be confirmed by email upon receipt of a purchase order covering the full payment amount.

Individual bookings: Payment is due by BACS upon receipt of invoice. Your booking will then be confirmed by email.

Candidate Substitutions
Substitution of delegates must be confirmed by email at least two working days before the course date.

Cancellations & Postponements
50% of the course fee will be charged for cancellations or postponements less than four weeks before the course date.
100% of the course fee will be charged for cancellations or postponements less than two weeks before the course date.

Non-attendance
No rebate will be given for non attendance.

Timing and Joining Instructions
Full joining instructions including course start time and venue will always be posted on the ProTrainings website and may be emailed on request. It is the responsibility of the delegate to arrive on time and attend the entire course in order to qualify for certification. Candidates who arrive late may not be admitted if the instructor feels that the learning outcomes of the course may not be achieved. In such instances no rebate will be made.

Guidelines for First Aider Selection
It is the responsibility of the booker to select delegates who are sufficiently physically able to provide first aid. Candidates must be free from any condition that might affect their capability to carry out their duties and have the necessary disposition to handle stressful emergency procedures.

Guidelines for the Course Selection
It is the responsibility of the booker to ensure that the course they have selected meets their specific requirements. Further guidance may be available on the websites of the HSE and/or those of any relevant governing body.

Cancellation by Instructor
In the rare event that unforeseen circumstances result in a course being cancelled we will re-schedule training to meet delegates’ needs with as short a delay as possible or provide a full refund of fees paid.

General Information
I operate as a ProTrainings Approved Centre Number 91128 and the material I use during training will (unless otherwise accredited) be produced by ProTrainings Europe Ltd. Whilst every effort is made to ensure the accuracy of the information included in any training material (which forms the basis of HSE,CPD and other approvals), ProTrainings Europe Ltd., its directors, employees and Approved Centres and Instructors do not accept any liability or legal responsibility for content, errors or omissions.

All certification remains the property of Christina Poulton until full payment has been received

Privacy

 Name of Organisation

Christina Poulton First Aid Training

159 Ambleside Road, Lightwater, GU18 5UN

training@christinapoulton.co.uk

07767 458861

Information we collect about you

If you contact us through our Contact Us page:

Name, email address and telephone number. We will use this information to communicate with you regarding the question you have raised. This information will be held securely and not shared with any third parties without your express consent.

If you contact us through other means:

Name, contact details and any other information that you specifically disclose to us. This information will be held securely and not shared with any third parties without your express consent.

If you book onto a course:

Your name, email address and physical address.  We will use this information to invoice you, to communicate with you regarding the specific course you have booked, and for certification purposes. This information will be held securely and shared only with third party organisations who need it in order to enable the process described above and who have confirmed that they are GDPR compliant

How long do we keep this information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct period is, we look at the, nature, legal requirements and sensitivity of data.

Your Rights

Under data protection laws you have rights in relation to your personal data

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us via training@christinapoultonfirstaid.co.uk

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.